Reference

Legal terms you can check before joining

Your legal terms, privacy choices, and account-contact routes sit in one place before you open an account with maqnum188.

Local-law accessPrivacy choicesDANA contextSupport 09:00-01:00 WIB
maqnum188 Legal terms you can check before joining
CONTACT ROUTES

Reach us about legal requests

Fast legal contact matters when you need a copy of your records, a correction, or clarity on account access. We route legal requests away from promo chat and into tracked support queues, so your case has a timestamp, account ID, and reply trail. You can start from live chat, email, or your account page.

Team online

Live chat legal queue

Open chat between 09:00 and 01:00 WIB, choose Help > Legal request, and share your account ID. We separate legal cases from game questions so the reply covers rights, records, and access terms.

Email for written cases

Send detailed requests to [email protected] from the email tied to your account. Include your phone number, payment rail used, and the issue date so we can match the record without asking twice.

Account page path

Use Account > Profile > Legal on mobile browser to request data changes or ask for a terms copy. The page keeps your session active while you attach screenshots or payment references.

DATA CARE

Know how your data is handled

Legal care is not a footer formality for us. We treat account data as a working record used for eligibility checks, login protection, payment tracing, and support decisions.

Account data use

We use your name, phone number, email, login session, and wallet references to run account access checks. Those records help us answer disputes and match DANA, OVO, GoPay, or QRIS activity to your profile.

Cookie handling

Cookies keep your session, language choice, and device status readable during account use. You can clear them in your browser, but we may ask you to log in again before showing legal or wallet records.

Security checks

If a login looks different, we may request a code, phone match, or payment reference before allowing account changes. This protects legal records from being changed by anyone who cannot pass account checks.

Record storage

We keep account and payment references only as long as needed for legal, dispute, security, and support reasons. Older records may be archived with limited staff access rather than kept in active tools.

Correction requests

You can ask us to correct your name, phone number, or email when the account proof matches. Start from Account > Profile > Legal so the request is tied to the right account.

Escalation contact

If the first reply does not answer the legal point, ask chat or email to escalate the ticket. We will attach the prior replies, account ID, and time stamps for a cleaner second check.

Legal answers before you join

These answers focus on the legal parts you may check before opening or keeping an account. We cover access, data, cookies, corrections, support paths, and how payment records are treated when you use Indonesian rails.

Access depends on the local law that applies to your location and is available only where local law permits. If access is restricted, we may limit account use or ask for extra checks.

We keep account identity details, contact data, login sessions, device signals, support tickets, and wallet references. These records help us answer disputes, check access rights, and protect account changes.

Payment references from DANA, OVO, GoPay, and QRIS are attached to your account record for matching, support, and dispute handling. We do not treat those references as public profile data.

Go to Account > Profile > Legal, choose the correction request, and submit proof that matches the account. We may confirm by email or phone before changing name, phone, or email data.

Yes, you can ask through live chat or [email protected] using the email tied to your account. We may verify your phone number and recent payment reference before sending account-related records.

Cookies keep your login session, language setting, and account page state active while you read terms or submit a request. If you clear cookies, you may need to log in again.

Reply to the same email thread or ask live chat to escalate the ticket. Keep the ticket ID, account ID, and issue date together so the next support agent can trace the case.